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ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. Candidates are given 60 minutes to complete the exam and must score at least 65% to pass. ITIL-4-Foundation exam is delivered online and can be taken from anywhere in the world.

ITIL 4 Foundation Exam is a globally recognized certification program designed to help professionals and organizations understand the best practices for IT service management. ITIL-4-Foundation Exam covers the latest version of ITIL, which is the most widely used IT service management framework in the world. The ITIL 4 Foundation Exam focuses on core principles, concepts, and terminology of the ITIL framework. It is an ideal starting point for professionals who are new to ITIL or want to refresh their knowledge.

ITIL 4 Foundation Exam Sample Questions (Q258-Q263):

NEW QUESTION # 258
Which is a key requirement for successful service level agreements (SLAs)?

A. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
B. They should be written using language and terms which all parties will understand
C. They should avoid ambiguous targets such as those relating to user experience
D. They should be based on system-based metrics which are useful to the service provider

Answer: B

Explanation:
Explanation
An SLA is defined as a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
SLAs are used to measure the performance of services from the customer's point of view, and it is important that they are agreed in the wider business context.
Some of the key requirements for successful SLAs include:
They must be related to a defined 'service' in the service catalogue. Individual metrics without a specified service context are unhelpful.
They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
They should reflect an 'agreement': an engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
They must be simply written and easy to understand and use for all parties.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLA

NEW QUESTION # 259
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A. Organizations and people
B. Value streams and processes
C. Partners and suppliers
D. Information and technology

Answer: C

NEW QUESTION # 260
What are the types of asset management?

A. IT asset management and technical management
B. IT asset management and software asset management
C. Operational and technical management
D. Operational management and IT asset management

Answer: B

NEW QUESTION # 261
What is defined as any financially valuable component that can contribute to the delivery of a service?

A. Configuration item
B. IT asset
C. Product
D. Event

Answer: B

NEW QUESTION # 262
Which ITIL guiding principle recommends using existing services, processes and tools when improving
services?

A. Keep is simple and practical
B. Progress iteratively with feedback
C. Focus on value
D. Start where you are

Answer: D

NEW QUESTION # 263
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